You know that feeling when someone does something nice for you, just for the sake of kindness, and you want to shout about it to everyone you know? That’s what today’s post is about.
A few weeks ago I commented on my friend Stephen‘s blog post on swatches he received from his album company- I’d said I wish Leather Craftsmen (the album company I use) had swatch samples like that, because I’d love to actually see and feel the different choices rather than base my decision on a .jpg image of the available options. One week later I was tagged in a Tweet by Joe Fiore, saying he’d sent something to me in the mail. A) I had no idea who Joe Fiore was, 2) how the heck did he get my address??
A couple of days later I received an envelope in the mail with countless swatches of leather choices. It turns out Joe is the Vice President of Leather Craftsmen and had seen my comment on Stephen’s blog (still no idea how he found it), so he looked up my address in the LC database and sent me a full sample of every cover choice they offer. I was absolutely blown away by the level of attention that was paid to me, a random photographer from Virginia. I’m not some super star like Jasmine Star– they don’t earn anything or receive any sort of huge publicity in return for being especially awesome to me.
I was already completely sold on Leather Craftsmen, but now I’m sold for life, and I’m determined to sell every photographer I know on LC albums. If they go to the trouble of making me happy with something as simple as swatches, I know they’re going to take care of me when they’re handling thousands of my dollars in album orders. What’s more is that this whole thing has pushed me to find ways to give that extra little something to my brides- a sweet email, a little gift, just something to let them know that they MATTER to me.
Thanks, Joe.
Happy Wednesday!
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© ABBY GRACE PHOTOGRAPHY 2024
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WOW! AWESOME customer service! Glad to know it still exists!
Wow that is so awesome!! So far I’ve been blown away by how amazing Leather Craftsmen has been – I’m so thrilled to being working with them!
That is AWESOME!!!
That is pretty awesome. Even before this I knew I was going to give them a try, but now I am even more convinced. Great post.
I got the same package in the mail! Great customer service. And it’s that sort of thing that is likely to make me give them a try 🙂
That is awesome! I’m sold!!!
Also do they sell their samples at this point? Because that is something I’d like to invest in!
Wow! That is SO AWESOME. I can see what you would want to tell everyone, and why you are sold for life! I would be, too 🙂
This is exactly why I love and will use LC forevah– their level of customer service goes above and beyond (whoa, I almost pulled a Buzz Lightyear there). When I placed my first sample order album, I was working with David. He took the time to screenshot the pages that wouldn’t look good because I messed up the margins…other companies would probably just send it straight to print, but LC really wants your stuff to look good. Yay LC!
Wow that is just so awesome!!
LOVE LC. customer service = bangin.
Oh how lovely! I love good customer service, it really makes you feel special and valued 🙂
A-MAZE-ING!
Legit.
Sounds like a smart business man.
That is awesome! It is always wonderful to receive unexpected, good mail! Such a great business practice too 🙂
What a wonderful surprise. They did a nice thing in order to help a customer, which involved some effort on their part, and then gained not only a customer for life in you, but your commitment to share it with others from now on. I’m glad you told the story. That was an encouragement to me!
I’ve been considering using Leather Craftsman albums after hearing how much you love them! Wow, I’d love to see these swatches, the quality and color looks incredible!