All of the photographers that I really love and look up to have one mantra in common: “Hold out for your ideal client.” Justin and Mary drove the point home in their Live Chat, Katelyn James insisted upon it during her workshop. “Hold out for your ideal client.” For them? It’s a non-negotiable.

Now if you’re anything like me, you probably hear that and think “psh. Easy for them to say. They’re completely booked at least a year in advance and never want in terms of clientele. Of couse YOU can afford that luxury.” I’m right, aren’t I? You’ve said that exact thing to yourself? Good. I’m not alone. Like most photographers at my stage in the business, I’ve been guilty of have the mindset that I need to book any and every couple that’s willing to sign me, no matter who they are, whether or not they actually like my work or how much they do/don’t care about the service I provide (and somehow I’ve still ended up with 100% amazing couples- PTL!). I thought I needed to do that in order to pad my portfolio, and after I had it good and stocked, THEN I could afford to start being choosey. I mean, logically, that kind of makes sense, right?

Nope. Here’s what I discovered: booking clients that don’t fit with the kinds of weddings and couples I’m hoping to work with won’t help my business. Yes, it’s another wedding, and yes, it’s another paycheck, but track with me for a minute: if I’m padding my portfolio with images of weddings that aren’t my ideal type of clients and wedding, aren’t I just inviting myself to shoot more of those types of clients and events? If you were an aspiring pastry chef but spent years working in a pizza parlor to gain credibility, wouldn’t you just be earning yourself a reputation as a really solid pizza maker?

I’ve been stressing for a couple of months on the issue of learning to say “no,” but more specifically learning to turn down clients when they’re ready to book you. I’ve emailed quite a few photographers with the question “What if you’re IN a consultation and they have a contract and are ready to sign, but you can tell it isn’t a good idea?” The responses I got back were varied, from “well, I can usually tell that sort of thing over email,” to “I don’t really know, I guess just wing it?”

Well, I finally had my chance to figure it out for myself. I was in the middle of a client consultation with an incredibly sweet couple but I could just tell that I wasn’t the best fit for them. My typical chicken self would have tried to hide behind the façade of an email, but I took a chance and spilled my heart.

“Can I be totally honest with you? [oh my gosh, can they hear how hard my heart is beating?]  I don’t think I’m the best fit for you all as a couple. And it’s not because there’s anything wrong with either one of us- I just think that there are other photographers in the area that could give you exactly what you’re looking for, someone that would make you infinitely more happy than I can. Here’s who I recommend…”

Oh my gosh, I was so nervous that I was going to offend this adorable couple! I could feel my cheeks flooding with blush and I’m sure I was talking a mile a minute, but when I finally shut up and listened for their response? They were grateful. Grateful that I had enough courage to turn them down because based on what they were looking for, I knew that I couldn’t give them the best experience possible, that I was willing to pass their business and their money to someone who COULD give them everything they were looking for.

On my way home, instead of berating myself for losing out on their business, I praised God for how absolutely faithful He is. Those words coming out of my mouth, words that could have offended, were instead received with grace because that bride and groom could tell that I was being honest and genuine when I told them that I REALLY DO want what’s best for them and their wedding photography, and I could just tell that it didn’t involve me.

I don’t share that story to show everyone how I’m doing things the right way (because more often than not, I’m the one with my foot in my mouth). I shared it in the hopes that the next time you know you’re not a good fit, that you’ll have the courage and the discernment to tell the couple that there’s a better fit out there for them and you want to help them find it. Don’t just take their business for the sake of having their money- do what’s best for them, and you will inevitably find yourself doing what’s best for you.


Happy Thursday!

Lessons Learned: I say “no thank you” to a few thousand dollars.

January 19, 2012

  1. You inspire me every.day. Abby. Keep it going! <3

  2. Alicia Lacey says:

    This is a great post and inspires me to try this in my profession and everyday life as well 🙂

  3. Abby, that is awesome! It is hard not to think of it as just another paycheck with more images to blog especially when you are getting started. Thanks for helping me think about what is important in working with a client!

  4. Abby–

    Thank you for the great story–this is so true and in the early stages of our businesses it is SO hard to turn down those weddings when we are so eager to get out there and shoot (i’m in a similar position as you!). I’ve been following your blog for a while now and you are a constant inspiration! You’re images are BEAUTIFUL. Xo

  5. thank you so much for sharing. i struggle with this a lot, but more in a “i need to advertise more or attend bridal shows” way just to be booked up. however i never do because i realize that the majority of brides in my area don’t appreciate the type of photos i take, so booking just for the sake of booking is counter-productive. though a hard pill to swallow, you can always tell the weddings of brides who hire you based on your craft vs your price/availability.

  6. THANK YOU THANK YOU THANK YOU!!!!! You truly are an inspiration to me who is still new to the business. I remember turning down a client as we knew they weren’t a right fit for us. I can’t wait to read more and keep up the EXCELLENT JOB!!!!!

  7. You are so right!! It is sooo hard to learn to say no. Also, I love your pastry chef/pizza maker analogy!

  8. Lauryn says:

    Good job girl!! Proud of you for having the courage to do that for your business, it can be so hard!! 🙂

  9. So well written and so true!! Wrong client = wrong images. I am still getting through some of these currently and it was largely due to low pricing on my part. Lessons learned, the hard way 🙂

  10. Justin Cassavaugh says:

    Honesty is the best policy and appreciate your bluntness.
    I for one, appreciate a straight shooter 😉

  11. Mia Bjerring says:

    This was such a great post! Thanks so much for sharing and for having the courage it takes to do what you did for you and for them! 🙂

  12. That is fantastic! I have turned down a few weddings for 2012 for the same reasons. When I get someone that wants a CD and full day coverage for $500 I know I just can’t do that. I know that we will both be unhappy. I am happy to pass along others information!

  13. Dayna Mager says:

    Loved this post, God IS so faithful! May you receive 10 fold back, because you did the right thing with a good heart! Awesome abby!

  14. Jean Hensley says:

    So proud of you. Great advice for those new to the business.

  15. So true Abby….
    Thats the right thing to do…be Honest and honesty will award you with the best..
    I really loved this post….Well said!! 😉

  16. Susan says:

    Way to go abby, another most excellent, necessary thought to ponder 🙂 Proud of you!

  17. Loved that you shared this with us, it was a barrier and you came over it beautifully! And that will continue to grow your business the way you want it 🙂

  18. Sarah says:

    Amen. I’m working on the art of saying “no” & it is difficult but I know it will pay off in the end for both of us 🙂

  19. Erin Leppo says:

    Soo true! Can be really hard and uncomfortable but at the end of the day you need to do whats best for your business! Congrats!

  20. Rebekah Hoyt says:

    Abby! This post is exactly what I needed to hear – seriously! I think you’re totally right when you say that that is a guilty mindset, when here I was all along thinking it was the OTHER way around. THANK YOU for sharing this. So valuable!

  21. great post + encouragement for all photographers out there. it is so true and being able to define your ideal client I think has helped me see other photographers differently – so that I can appreciate the work they are doing and see a place for both of us

  22. Laura Barnes says:

    Wow! Thanks so much for sharing! It’s great to hear that other photogs have the same fear and problems. That’s such a hard decision to make, but seems so worth it in the end.

  23. This is just fantastic! Amen to all of it.

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